Frequently Asked Questions
Please use the tabs below to explore our most frequently asked questions. Please feel free to contact us should you require any further information.
How do I place an order?
We only accept orders via our website. We've made it easy to search and purchase from our website. Simply browse our range of furniture, add your desired products to the basket and when you're ready, complete the checkout.
What payment methods do you accept?
We accept Visa, Mastercard and American Express credit and debit cards. You can also pay by using Apple Pay, Google Pay or PayPal.
Can I pay on delivery?
For security and safety, our delivery team are unable to accept cash payments on delivery.
Why didn't I receive an order confirmation email?
If you haven't received your order confirmation email within a couple of minutes after ordering then please check your spam/junk folder. If you're still missing your order confirmation email then please call our team on 0333 772 9169 or email us at email@example.com.
How long will my order take to arrive?
We believe in providing a quick delivery service. Each product on our website will display an estimated delivery time. Delivery is usually between two and seven days.
Will you keep me updated on my delivery?
We will send you order updates by email. Our delivery team will contact you on the day of delivery to provide you with an approximate time of arrival. If we encounter any issues on the roads then our delivery team will contact you with a revised time.
What do I need to do on the delivery date?
Please ensure that any valuable items such as mirrors, pictures, ornaments, etc are removed from the route through which your goods will be left. Please make sure there is ample space for your goods to be left.
Can I pay on delivery?
For the security and safety, our delivery staff are unable to accept cash payments on delivery.
Do you deliver on weekends?
We do not deliver on weekends.
I have ordered multiple items, will they be delivered together?
Your delivery may be split if you have ordered multiple items that are not from the same range or if each item has a different delivery lead time. We will notify you if your delivery is split
What if my items are delivered damaged?
Damaged packaging may indicate that the goods are damaged. In this case, we recommend refusing the goods and contacting our team as soon as possible by calling 0333 772 9169 or emailing firstname.lastname@example.org.
I wish to cancel my order, what should I do?
If you wish to cancel your order then please contact us as soon as possible by emailing email@example.com with your order details and your request to cancel.
My order has arrived but I have changed my mind and want to return the items, what should I do?
If you change your mind then you may return any item up to 14 days after delivery. Goods requiring assembly are non-returnable once constructed. All items must be in an unused condition and have the original packaging. The return delivery cost is £35 and will be arranged by Bliss Furniture Limited. Returned products that are not in their original packaging will have a £30 repacking fee levied against any refund, however, this charge may be more and up to the full value of the product if the product shows evidence of being used and is not in its original condition. If you wish to return any items then please email us at firstname.lastname@example.org with your order details and your return request.
I am missing a part, what should I do?
I am missing the assembly manual, what should I do?
What if I discover a fault with my furniture after delivery?
If you have discovered a fault after accepting delivery then please email us at email@example.com with your order details, product details, a description of the fault and pictures of the fault.
What should I do if I have a complaint?
In the first instance, our customer service team is here to help and their goal is to provide the quickest possible solution for you. You can contact our team call by calling 0333 772 9169 or emailing us at firstname.lastname@example.org. We aim to respond within two working days. You may also write to us at Bliss Furniture Limited, 119 Victoria Road East, Thornton Cleveleys, FY55HQ. If wish to take your complaint further, you can contact the Financial Ombudsman Service (FOS). The FOS willl need our consent to investigate complaints where we haven't had the chance to put things right, we haven't exceeded the relevant timescale and we haven't yet issued a final response letter.