Bliss Furniture

Terms & Conditions

Bliss Furniture Limited - Terms and Conditions for Sale of Service

1. Application

These Terms and Conditions will apply to the purchase of the Service, by you (the Customer or you) from Bliss Furniture Limited of 39a Whitegate Drive, Blackpool, FY3 9DG incorporated in England with the registration number 12959378 and the email address info@blissfurniture.co.uk (the Supplier or us or we).

These are the terms on which we sell the Service to you. By ordering the Service, you agree to be bound by these Terms and Conditions.

2. Definitions and Interpretation

In these Conditions the following definitions apply:

Business Day

means a day other than a Saturday, Sunday or bank or public holiday when banks generally are open for non-automated business in England.

Conditions

means the Supplier’s terms and conditions of sale set out in this document.

Confidential Information

means all information of confidential nature disclosed in whatever form by the Customer to the Supplier.

Contract

means the agreement between the Supplier and the Customer for the sale and purchase of the Service incorporating these Conditions.

Customer

means the person who purchases the Service from the Supplier and whose details are set out in these Conditions.

Delivery Address

means the address the Order will be delivered to.

Delivery Company

means the company who will deliver the Order to the Customer.

Delivery Date

means the date the Order will be delivered.

Force Majeure

means an event or sequence of events beyond a party’s reasonable control (after exercise of reasonable care to put in place robust back-up and disaster recovery arrangements) preventing or delaying it from performing its obligations under the Contract including an act of God, fire, flood, lightning, earthquake or other natural disaster; epidemic or pandemic; war, riot or civil unrest; interruption or failure of supplies of power, fuel, water, transport, equipment or telecommunications service; or material required for performance of the Contract; strike, lockout or boycott or other industrial action including strikes or other industrial disputes involving the Supplier’s or its suppliers’ workforce, but excluding the Customer’s inability to pay or circumstances resulting in the Customer’s inability to pay.

Intellectual Property Rights

means copyright, patents, know-how, trade secrets, trademarks, trade names, design rights, rights in get-up, rights in goodwill, rights in confidential information, rights to sue for passing off, domain names and all similar rights.

Order

means the Customer’s order

Goods

means the goods which the Customer can purchase

Payment Date

means the date when payment is due

Personal Information

means any information relating to a living individual who can be identified, directly or indirectly, in particular by reference to:

(a) an identifier such as a name, an identification number, location data or an online identifier, or

(b) one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the individual.

Price

means the total amount payable

Return Address

means the address supplied by Supplier to return any Goods

Services

means the services agreed between the Supplier and the Customer which may consist of the Goods as part of the Order

Supplier

means the person who sells the Service nad/or Goods to the Customer and whose details are set out in these Conditions.

Supplier’s Standard

means that the Goods should be returned to the Supplier at Return Address:

• in good condition;
• unopened;

Website

means the Supplier’s website: www.blissfurniture.co.uk 

3. Order

3.1 The Customer must pay 100% of Order at time of Order.

3.2 Payment of the Order:

3.2.1 is the Customer’s acceptance of these Conditions; and

3.2.2 guarantees Delivery.

4. Service

4.1 The Service will be provided in accordance with the Order.

5. Payment

5.1 Card Payment and PayPal Payment is acceptable.

5.2 The Order will not be delivered until all payments have been received in full.

5.3 Where payment is to be made by a third party, the Customer acknowledges that they shall remain responsible for any balance outstanding in respect of the Order. 

6. Delivery

6.1 The Order will be delivered in accordance with Order.

6.2 Delivery will be deemed to have been successful if the Customer fails to notify the Supplier of no delivery within one Business Day.

6.3 Damaged packaging may indicate that the Goods are damaged. In this case, Customer must refuse Goods and contact info@blissfurniture.co.uk within 1 Business Day.

6.4 The Supplier may deliver the Goods by separate instalments.

6.5 Where the Supplier must delay delivery of Goods, due to Force Majeure, the Supplier does not exclude liability and a the Customer will receive communications regarding a new Delivery Date.

7. Goods

7.1 The risk arising from damage to, or loss of, the Goods will pass to the Customer once Goods are delivered.

7.2 Title to the Goods shall pass to the Customer once the Supplier has received payment in full and in cleared funds for all Goods under all Orders.

7.3 The Supplier warrants that the Goods shall:

7.3.1 conform in all material respects to the Order; and

7.3.2 be of a satisfactory quality.

7.4 If Goods are missing parts then please contact the Supplier by sending an e-mail to info@blissfurniture.co.uk with:

7.4.1 a copy of the Order;

7.4.2 the Customer’s contact telephone number;

7.4.3 a description of the missing parts.

7.5 The Customer may return any Goods that do not comply with the warranties specified in clause 7.3 above on the condition that the Customer must first send an email to info@blissfurniture.co.uk within 30 days with:

7.5.1 a copy of the Order;

7.5.2 the Customer’s contact telephone number;

7.5.3 the Customer’s reasons for returning the Goods.

7.6 The Customer should send Goods to be returned to the Return Address supplied on request to the Supplier.

7.7 If the Customer elects to return Goods, they shall at their own cost return the Goods to the Supplier to the Return Address supplied by Supplier.

8.  Description and Pricing

8.1 The description of the Goods shall be as set out on the Website at the time the Customer places Order.

8.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Supplier and any descriptions or illustrations contained on the Website are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract which is not a sale by sample.

8.3 Every effort is made by the Supplier to ensure that prices shown on the Website are accurate. If an error is found, the Supplier will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order. If the Supplier does not receive a response within 3 Business Days of informing the Customer of the error, the order will be cancelled automatically. If the Customer cancels the Order, or if the Order is cancelled automatically due to the expiry of the 3 Business Days period, the Supplier will refund or re-credit the Customer for any sum that has been paid.

8.4 All prices are shown in GBP (pounds sterling) and unless expressly stated otherwise, include VAT (where applicable) at the applicable current rates and excluding delivery charges.

9. Customer's Right of Cancellation Under the Distance Selling Regulations

9.1 If the Customer purchases the Goods using the Website or telephone number, the Customer may cancel the Contract for any reason and return Goods, but no later than 14 days after delivery of the Goods by sending an email to info@blissfurniture.co.uk with:

9.1.1 a copy of the Order;

9.1.2 the Customer’s contact telephone number.

9.2 If the Customer elects to cancel the Contract and return Goods, they shall be liable to pay £35 for the collection and return of Goods to the Supplier.

9.3 Whilst the Goods are in the possession of the Customer, the Customer shall be under a statutory duty to take reasonable care of the Goods.

9.4 Goods must be returned to the Return Address in the same condition they were in at the time of delivery and in their original packaging or similar.

9.5 Refunds will be issued within 14 days of receipt of Goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if Goods are returned damaged.

9.6 Exceptions to Customer's Right of Cancellation Under the Distance Selling Regulations include:

9.6.1 Goods that were listed on Website as faulty at time of Order are non-returnable

9.6.2 Goods requiring assembly are non-returnable once constructed

9.6.3 A £30 repacking fee will be levied against any refund if Customer does not have original packaging to the Goods

9.6.4 A fee may be levied up to the full value of the Goods if the Goods show evidence of being used and the Goods are not in original condition.

10. Warranty

10.1 The warranty period applies from the first date of Order of the Goods and any claim under the warranty must be made within 12 months.

10.2 The warranty covers defects in materials and/or workmanship and excludes where a defect is caused by misuse, poor storage or unauthorised repair of the product.

10.3 The warranty is provided in addition to other consumer rights and does not replace them.

10.4 The warranty will apply to new Goods only, purchased through Supplier and does not apply to Goods purchased second hand or through private sales.

10.5 In order to avail itself of these provisions, the Customer must:

10.5.1 inform Supplier, without delay and in writing by sending an email to info@blissfurniture.co.uk with:

10.5.1.1 a copy of the Order;

10.5.1.2 the Customer’s contact telephone number;

10.5.1.3 photographs of defects in materials and/or workmanship.

10.5.2 provide the Supplier 7 days to confirm these defects and remedy them;

10.5.3 refrain, except with the prior written consent of Supplier, from carrying out the repair itself or having it repaired by a third party.

11. Liability

11.1 The Supplier does not exclude liability for:

11.1.1 any fraudulent act or omission;

11.1.2 for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations;

11.2 The Supplier will maintain Public Liability Insurance to this effect.

11.3 The Supplier is not liable for loss which was not reasonably foreseeable to both parties at the time the Contract was made.

12. Force Majeure

12.1 A party shall not be liable if delayed in or prevented from performing its obligations due to Force Majeure, provided that it:

12.1.1 promptly notifies the other party of the Force Majeure event and its expected duration; and

12.1.2 uses its best endeavours to minimise the effects.

13. Confidentiality

13.1 The Supplier will:

13.1.1 keep the Confidential Information confidential at all times;

13.1.2 not disclose the Confidential Information or allow it to be disclosed in whole or in part to any third party without the Customer’s prior consent;

13.1.3 take proper and all reasonable measures to ensure the confidentiality of the Confidential Information; and

13.1.4 not use the Confidential Information in whole or in part for any purpose except for what is required to provide the Service.

14. Privacy

The Supplier agrees to respect the Customer’s privacy and comply with the General Data Protection Regulations with regards to Personal Information.

15. Termination

15.1 The Supplier may terminate the Contract or any other contract which it has with the Customer at any time by giving notice in writing to the Customer if:

15.1.1 the Customer commits a material breach of the Contract and such breach is not remediable;

15.1.2 the Customer commits a material breach of the Contract which is not remedied within 14 Business Days of receiving written notice of such breach;

15.1.3 any consent, licence or authorisation held by the Supplier is revoked or modified such that the Supplier is no longer able to comply with its obligations under the Contract or receive any benefit to which it is entitled.

16. Entire agreement

16.1 The parties agree that the Contract constitutes the entire agreement between them and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral in respect of its subject matter.

16.2 Each party acknowledges that it has not entered into the Contract or any documents entered into pursuant to it in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in the Contract. No party shall have any claim for innocent or negligent misrepresentation on the basis of any statement in the Contract.

16.3 Nothing in these Conditions purports to limit or exclude any liability for fraud.

17. Variation

No variation of the Contract shall be valid or effective unless it is in writing, refers to the Contract and is duly signed by, or on behalf of, the Supplier.

18. Severance

If any provision of the Contract (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of the Contract shall not be affected.

19. Conflicts within contract

If there is a conflict between the terms contained in these Conditions, the terms of these Conditions shall prevail.

20. Governing law

The Contract and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.

21. Jurisdiction

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract, its subject matter or formation (including non-contractual disputes or claims).